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Customer Service

Delivery Methods
We ship worldwide using NZ Post Priority and Express Mail Tracking and provide tracking numbers for every order placed with us.

Delivery Time
Most orders are shipped by 4 PM within two business days. If for some reason we cannot ship your order by 4 PM within two business days, we will email you to let you know within 48 hours.

Arrival Time
We use Priority Mail which may take up to 8 - 12 days. For Express Orders please allow for 4 - 6 days for delivery to Australia and 6 - 8 days for all other international orders. All New Zealand orders are tracked and take 3 - 5 days to arrive.

All pricing is in USD.

Credit Card Security
Our website uses SSL, does not store credit card details, and all payments are handled by Stripe. A secure, PCI compliant, third party service.

Returns and Exchanges
Please email us at to let us know the item(s) are on the way. Please also specify whether you would like a refund or an exchange. When we receive your item(s), we will gladly exchange them or refund the credit card used for purchase. New Zealand

Customs, Exports and Tariffs
Biotanica® Herb will not be held responsible for any orders being held up, restricted or controlled by customs in your country. Please check with your local customs if you are unsure of your local import rules and regulations. Biotanica® Herb will not be liable for any customs duties, taxes or tariffs associated with your order.

Our Commitment To Quality Guarantee
At Biotanica® Herb we want you to be completely satisfied with your purchase. If you are unhappy for any reason, simply send back the unused portion within 30 days and we will refund 100% of the purchase price plus standard shipping charges. If the mistake is ours, we will also gladly pay for your return shipping charges when we receive your item(s). Please note that we refund Standard shipping charges only. We do not refund for NZ Post Express shipping charges.

Payment Methods
We accept Mastercard and Visa.

Secure Shopping
At Biotanica® Herb, we understand your concern about online security. Your online order is secure with Biotanica® Herb because we have partnered with Stripe as our online commerce provider. Stripe use their own Secure Sales Server technology (S3) on every transaction that we process. Your credit card and personal information are encrypted and sent securely to their servers for processing. We chose DPS for their high regard to security and privacy.

Privacy Policy
At Biotanica® Herb, we are committed to protecting your privacy. We do not sell, trade, or rent your personal information to others. We may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will include no personally identifying information. In summary, we are committed to protecting your privacy. We use the information we collect on the site to make browsing at our site as easy as possible and to enhance your overall shopping experience.

Contact Us
Please click here for our complete list of phone numbers, email and address information.

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